Zanqevor™

A Clear Approach to Returns.

We want every Zanqevor™ purchase to feel considered from the moment you place your order through delivery and after-sales support.

If a product is not right for you, eligible items may be returned within 90 calendar days after delivery, subject to the conditions described below.

Please contact our customer support team before sending any item back. Returns sent without prior authorization or to an unconfirmed address may experience significant delays in processing.

90 Days From Delivery.

You may request an eligible return within 90 calendar days from the date your order is delivered.

Requests submitted after the applicable return period may not qualify for a standard return unless otherwise required by applicable law or specifically approved by our customer support team.

Keeping Returned Products in Appropriate Condition.

To qualify for a standard return, the product should generally be returned in substantially the same condition in which it was received.

• The item should be unused or unworn.
• Original tags should remain attached where applicable.
• The original product packaging should be included where reasonably possible.
• All included components, accessories and parts should be returned with the product.
• Proof of purchase or other information allowing us to identify the original order is required.

Contact Us Before Sending the Item.

To request a return, contact our customer support team at service@zanqevor.com.

To help us review your request efficiently, please include:

• Your order number
• The name of the product you wish to return
• The reason for the return
• Your name and the email address used for the order
• Photos or videos where relevant to a damaged, defective or incorrect-item claim

Once the request has been reviewed, our team will provide the applicable return instructions.

Please Wait for the Correct Return Destination.

Products may be fulfilled from different logistics or inventory facilities depending on availability and delivery destination. For this reason, the appropriate return warehouse may differ from our registered business address.

How Return Shipping Is Handled.

Any additional rights available under applicable consumer-protection laws remain unaffected.

Please Inspect Your Order After Delivery.

We recommend checking your order shortly after it arrives.

If an item is damaged in transit, appears defective, is missing significant components, or is not the product you ordered, contact our support team as soon as reasonably possible.

Providing clear photographs or video of the product, packaging and shipping label may help us evaluate the issue more efficiently.

Once the circumstances have been reviewed, we will work with you toward an appropriate resolution.

Items That May Not Qualify for Standard Returns.

Certain items may be excluded from ordinary change-of-mind returns where their nature makes resale, reuse or safe handling inappropriate.

Depending on the product and applicable law, exclusions may include:

• Personalized or custom-made products
• Items specifically produced to a customer's individual specifications
• Products that cannot reasonably be returned for health, hygiene or safety reasons after use or opening
• Hazardous materials, flammable liquids or gases where applicable
• Gift cards

If you are unsure whether a specific Zanqevor™ product is eligible for return, contact us before sending it back.

These exclusions do not remove any rights you may have where a product is damaged, defective, incorrect or otherwise protected by applicable consumer law.

A Straightforward Way to Change Products.

If you would prefer a different item, configuration or product, the most efficient process is generally to request a return for the original eligible item.

Once the return has been accepted, you may place a separate order for the product you prefer.

This approach helps avoid inventory delays and allows the replacement purchase to be processed independently.

14-Day Cooling-Off Rights.

Where applicable to merchandise delivered to consumers in the European Union, customers may have a statutory right to cancel or return an eligible purchase within 14 days without providing a reason.

Products returned under an applicable cooling-off right should be kept in appropriate condition and include the relevant components and proof of purchase.

Nothing in this policy is intended to limit statutory consumer rights that apply to your purchase.

What Happens After Your Return Is Received.

Once a returned product reaches the designated return facility, it may be inspected to confirm its condition and eligibility.

After the review is completed, we will notify you whether the refund has been approved or whether additional information is required.

Please retain your return-shipping receipt or tracking information until the return and refund process has been completed.

Refunds Return to the Original Payment Method.

Once an eligible refund has been approved, the refund will be issued to the original payment method.

Approved refunds are generally initiated within 10 business days.

After we issue the refund, your bank, card issuer, PayPal or other payment provider may require additional time to process and post the funds to your account.

Original Shipping and Related Costs.

Treatment of original shipping charges may depend on the reason for the return, the shipping service used, the destination and applicable consumer rights.

Where the return results from a damaged, defective or incorrect item supplied by us, we will provide an appropriate resolution without shifting the cost of our error to the customer.

For other eligible returns, our customer service team will explain any applicable shipping treatment before the return is completed.

Questions About a Return or Refund?

If you are uncertain about eligibility, return instructions, a damaged item or the status of a refund, please contact our customer support team.

When contacting us about an existing purchase, please include your order number and the email address associated with your order.

Clear returns, careful review, and support designed to make the next step easier to understand.